Ep. 056 -The Sound of Silence: Mastering the Art of Conversation
The 1980s would have you believe that listening better is just a matter of willpower. They couldn’t be more wrong…
The 1980s would have you believe that listening better is just a matter of willpower. They couldn’t be more wrong…
It’s a three dimensional skill, consisting of IQ, EQ and XQ. If you’ve not a clue what any of those are, maybe revisit the IQ one… but for the other two, and the key to better conversations, listen up and catch this week’s episode of The Company Doctor Podcast.
Key takeaways from this episode:
Listen to understand
Ask questions in order to get something good to listen to
You need conversational sensitivity to pick up nuances
Gary Gamp: https://www.linkedin.com/in/garygamp
George Clode: https://www.linkedin.com/in/georgeclode
Highlights:
“The 1980s view of listening is that you just listen a bit harder, pay attention, then you're off to the races. The reality of it is that life isn't that simple, it’s three dimensional.” - 5:25 - Gary Gamp
“The visual cues that you can't see when you're on camera, I now see doubly when I'm in a real life meeting. I’m noticing them more.” - 10:15 - Gary Gamp / George Clode
“Some consultants don’t hear what clients say, because they’re so busy thinking, they miss an opportunity to hear what they’re actually saying.” - 12:40 - Gary Gamp
“You don't have to agree with someone. You just need to give them the right to be listened to. But curiosity is the key to it, and unfortunately, when we're kids, it gets kind of knocked out of us.” - 18:55 - Gary Gamp
“There's such an ongoing internal monologue that it's very difficult to switch that off. But when you do, and occasionally I'm able to do this, it feels great. When you are asking genuine questions, because you are genuinely interested, then it feels fantastic.” - 23:00 - George Clode
“Conversational sensitivity is being tuned in and having command of the conversation.” - 26:30 - Gary Gamp
