Ep. 067 - Don’t Make a Drama Out of a Crisis

Crisis management works its way into every job, but you’ll be admired far more for keeping your cool than blowing your top.

This week’s tranquil episode of The Company Doctor covers the composure that’ll help you to avoid making a drama out of a crisis, from dealing with ‘meaningful specifics’ to communicating under pressure.

Key takeaways from this episode:

• Anticipate crises before they arrive

• Don’t let someone else break your news

• Listen, Learn, Lead

Gary Gamp: https://www.linkedin.com/in/garygamp

George Clode: https://www.linkedin.com/in/georgeclode

Highlights:

“You have to think, is it really that important? I'm not saying we should belittle the drama, but that's my starting point - if it won't affect me five years from now, then I've got a different course of action than if it does.” - 5:15 - Gary Gamp 

“People use an analogy of the duck on water with flapping legs underneath it swimming on the water. If you're not calm in a crisis, you're making other people nervous, it's not making it better.” - 7:10 - Gary Gamp 

“The truth will set you free. I genuinely believe that you should have continued communication as part of your DNA, and you should keep telling the truth.” - 13:15 - Gary Gamp

“Your goal should be to be the person that people call calm in a crisis. As soon as people say that about you, you've nailed it.” - 18:00 - Gary Gamp 

“Don't run around like your hair's on fire, or like a rabbit in the headlights. Get yourself out of the way and give people space to solve the problem.” - 20:50 - Gary Gamp 

“Be honest about the facts, the facts are the most important thing. If you can make friends with the facts, then you're dealing in the truth, therefore you can anticipate.” - 26:25 - Gary Gamp